Variux Warranty Management System for Magento 2 - Complete guide 2023
1. Overview
Variux Warranty Management allows creating, checking, and managing the Warranty information. This module also helps the Indmar Authorized Dealers make most determinations about their end customers' warranties immediately.
2. Configuration
2.1. Manage Engine Settings
Purpose: Manage an acceptable Inventory Period before registering a warranty for an engine.
For example: when a Dealer registers a warranty for an engine, they must check the acceptable Inventory Period before registering this engine. By default, an acceptable Inventory Period is 2 years (24 months).
To add Expired Months for engines, go to the Dashboard ➔ Variux Warranty ➔ Settings ➔ Configuration ➔ Engine Settings.
Expired Months - type Expired Month(s) for engines
Click “Save Config” to save the new Expired Month(s).
2.2. Manage MISC Settings (Miscellaneous):
Manage miscellaneous warranty items. By default, Indmar provides two miscellaneous warranty items:
Freight Charge (FRT) - the amount paid to a carrier company for the transportation of goods from the point of origin to an agreed location.
Import Charges (IMT) - When importing goods, Customers must pay the import charges that are due on the goods purchased abroad. Depending on the goods, these comprise customs duties and other import charges such as VAT on imports.
To add MISC for engines, go to the Dashboard ➔ Variux Warranty ➔ Settings ➔ Configuration ➔ MISC Settings
UM Code - type UM Code for engines
Description - type a description for UM code
Click “Save Config” to save the new MISC.
2.3. Manage Material
If an engine cannot be repaired, the Dealer must replace a new engine for the customer. The Dealer will send this engine to Indmar for review and ascertain whether the engine needs to be replaced.
When a dealer submits a Material form in the storefront, an email will be sent to the Indmar to announce the Material information.
To manage the Material Submitted form, go to Dashboard ➔ Variux Warranty ➔ Settings ➔ Configuration ➔ Material
Subject - Type a subject for Material Submitted Email Template
Sender - Select a sender of Material Submitted Email Template
Recipient Email - Type a Recipient Email of Material Submitted Email Template
Email Template - Select an Email Template for Material Submitted
When a dealer submits a Claim form, they also send to Indmar information related to the engine such as invoices, taxes, and photos of the current condition of the engine.
To manage the Maximum of Document size, go to Dashboard ➔ Variux Warranty ➔ Settings ➔ Configuration ➔ Material
Maximum of File size - Type a Maximum of Document size that a Dealer can upload
Click “Save Config” to save the new configuration.
3. Manage Warranty
3.1. Warranties Grid
Warranties Grid helps users manage the warranty information
To get access to the Warranties grid, go to Dashboard ➔ Variux Warranty ➔ Warranty Management ➔ Warranties
The page shows a grid with the following columns:
ID - the identification number of the warranty in the Magento site
Warranty Number - the identification number of the warranty in Syteline ERP after syncing back to Magento
Customer - the name of the customer
Engine - the Serial number of the engine
Date of failure - engine failure date
Date of repair - engine repair date
Dealer Name - the name of the dealer
Processor Email - email address of a mail processor
Has Error - announce whether the engine is faulty or not (yes/no)
Error Reason - announce the reason for the engine failure
Created Date - warranty creation date
Status - status of the warranty (23 status)
Claim Denied
Credit Memo Issued
Customer Service Approval
CUSTOMER SERVICE REVIEW
Engineering Input
Incomplete Claim
Memo Info Only
In Process
Joe Cutberth Review
John Todd Review
Larry Engelbert Review
Management Approval
Submitted
Parts Inspected
Parts Returned
Sales Order Entered
Trouble Resolved
Trouble Shooting
VENDOR SHIP COMPLETED
Vendor Ship Denied
Vendor Ship Denied
Vendor Return Shipped
Waiting for Parts
3.2. SROs Grid (Service Repair Orders)
Service Repair Orders refer to the items that the Dealers will use to keep track of the labor spent, expendable materials consumed (such as Fuel pump relay, Starter Relay, etc.), and parts used to repair a damaged engine.
To get access to the SROs grid, go to Dashboard ➔ Variux Warranty ➔ Warranty Management ➔ SROs
ID - the identification number of the SRO in Magento
SRO Number - the identification number of the SRO in Syteline ERD
Warranty Number - the identification number of the Warranty
Customer - the name of the customer
Partner - the name of the Dealer
3.3. Materials Grid
Materials Grid helps users manage materials that are used to repair a damaged engine.
To get access to the Materials grid, go to Dashboard ➔ Variux Warranty ➔ Warranty Management ➔ Materials
ID - the identification number of the material in Magento
SRO number - the identification number of the SRO
Warranty Number - the identification number of the Warranty
SRO line
SRO Oper
Transaction date - the time at which Indmar officially transfers money that is used to repair damaged engines to the Dealer
Item - the SKU number of the product that is used to repair a damaged engine
Description - the name of the product that is used to repair a damaged engine
UM
Quantity - the quantity of the product that is used to repair a damaged engine
Note - the note of the product that is used to repair a damaged engine
Customer - the name of the customer
Partner - the name of the Dealer
3.4. Labors Grid
Labors Grid helps users manage the information related to the number of man-hours are spent repairing the engine
To get access to the Labors grid, go to Dashboard ➔ Variux Warranty ➔ Warranty Management ➔ Labors
ID - the identification number of the labor in Magento
SRO Number - the identification number of the SRO
Warranty Number - the identification number of the Warranty
SRO Line
SRO Oper
Transaction Date - the time at which Indmar officially transfers money that is used to hire labor repairing damaged engines to the Dealer
Work Code - a code is used for identifying the work and man-hours that technicians do to repair an engine
Description - a description for Work Code
Hour Worked - the number of man-hours are spent repairing the engine
Hour To Bill
Cost
Note - the note of the labor that is used to repair a damaged engine
Customer - the name of the customer
Partner - the name of the Dealer
3.5. MISCs Grid
The MISCs Grid helps users manage miscellaneous warranty items.
To get access to the MISCs grid, go to Dashboard ➔ Variux Warranty ➔ Warranty Management ➔ MISCs
ID - the identification number of the MISC in Magento
SRO Number - the identification number of the SRO
Warranty Number - the identification number of the Warranty
SRO Line
SRO Oper
Transaction Date - the time at which Indmar officially transfers money that is used for miscellaneous warranty items to the Dealer (such as Freight Charge and Import Charges)
Type - the type of the miscellaneous warranty item
Misc Code - the code of the miscellaneous warranty item
Description - the description of the miscellaneous warranty item
Quantity - the quantity of the miscellaneous warranty item
Note - the note of the miscellaneous warranty item that is used to repair a damaged engine
Customer - the name of the customer
Partner - the name of the Dealer
3.6. Documents Grid
Documents Grid helps user manage the information related to the engine such as: invoices, taxes, photos of the current condition of the engine
To get access to the Labors grid, go to Dashboard ➔ Variux Warranty ➔ Warranty Management ➔ Documents
ID - the identification number of the Document in Magento
SRO Number - the identification number of the SRO
Name - the name of the document
Warranty Number - the identification number of the Warranty
Description - the description of the Warranty
Type - type of the document (such as REC, PDF, PNG, JPG, MP4, etc.)
File - file attachments
4. Manage Units
Purpose: Units Grid helps Users manage warrantable and registrable Engines.
To get access to the Units Grid, go to Dashboard ➔ Variux Warranty ➔ Units ➔ Units
ID - the identification number of the Unit in Magento
Serial Number -
Item - the SKU number of the product that is warranted by Dealers
Description - the name of the product that is warranted by Dealers
Ship Date -
Install Date -
Hull ID -
Engine Hours - the number of hours it takes for technicians to repair an engine
Consumer Name - the name of the End Customer
Consumer Phone - the phone of the End Customer
Consumer Email - the Email of the End Customer
Unit Registrable - informs the user whether an engine can be covered under warranty
5. Manage Unit Registration
Purpose: Unit Registration Grid helps users manage units (engines) are registered by Dealers
To get access to the Unit Registration grid, go to Dashboard ➔ Variux Warranty ➔ Unit Registration
ID - the identification number of the Unit Registration in Magento
Serial Number -
Trans Num - the identification number of the Transaction
Trans Date - the time at which Dealer officially transfers money that is used to register an Engine Warranty to Indmar
Item - the SKU number of the product
Dealer Name - the name of the Dealer
Phone - the phone of the Dealer
Email - the email of the Dealer
Country - the country of the Dealer
City - the city of the Dealer
State - the state of the Dealer
Zip - the Zip code of the Dealer
Address 1 - the address 1 of the Dealer
Address 2 - the address 2 of the Dealer
Address 3 - the address 3 of the Dealer
Address 4 - the address 4 of the Dealer
Purchase Date - the time at which Dealer purchased the engine
Submit Date - the time at which Dealer submit the Engine Warranty Registration
Name - the name of the user submitting the Engine Warranty Registration
Error Message
Rejected - informs the user whether an engine is rejected warranty
Posted
Is Commercial Use - informs the user whether an engine is Commercial Use
6. Manage Engine Warranty Transfer
Purpose: Engine warranty transfer grid helps users manage engine warranty transference. During the warranty period, if the customer wants to sell his/her product to another customer, they will announce to the Dealer to transfer the engine warranty information for new customer.
To get access to the Engine Warranty Transfer grid, go to Dashboard ➔ Variux Warranty ➔ Engine Warranty Transfer
ID - the identification number of the Engine Warranty Transfer in Magento
Egnine Model - the SKU number of the engine
Engine Serial No -
Status - the SKU number of the Engine Warranty Transfer (3 status)
Waiting for approval
Approved
Rejected
Submit Date - the time at which submitter submitting a Warranty Transfer form
Submitter CustNum - the identification number of the Submitter in Syteline
Submitter Email - the email of the Submitter
Submitter Name - the name of the Submitter
Action - to see detail of the Engine warranty transfer form
7. Manage Consumers
Purpose: the consumers grid helps users manage consumers (end customers) information
To get access to the Consumers grid, go to Dashboard ➔ Variux Warranty ➔ Consumers ➔ Consumers
ID - the identification number of the consumer in Magento
Name - the name of the consumer
Dealer - the name of the dealer
Address - the address of the consumer
City - the city of the consumer
State - the city of the consumer
Zip/Postal Code - the Zip/Postal code of the consumer
Country - the country of the consumer
Email - the email of the consumer
Phone - the phone of the consumer
8. Manage Partners
Purpose: Indmar still has a number of customers who buy Indmar's products but are not dealers. If customers are partners, they can access the warranty links, and customers who are not partners can only buy products. The Partners grid helps users manage Partner information.
To get access to the Partners grid, go to Dashboard ➔ Variux Warranty ➔ Partners ➔ Partners
ID - the identification number of the Partner in Magento
Partner Name - the name of the Partner
Partner Number - the number of the Partner
Customer Number - the identification number of the Partner in Syteline
9. Manage Works
Purpose: the Works grid helps users manage Work Codes of the labor items
To get access to the Works grid, go to Dashboard ➔ Variux Warranty ➔ Works ➔ Works
ID - the identification number of the Work Code in Magento
Work Code - the name of the Work Code
Work Description - the description of the Work Code
